We’re hiring an Oncology Clinical Navigator to own the adoption, training, and enablement of the Triomics platform at our customer accounts. This is an internal Triomics role that partners deeply with our customers - the physicians, nurses, and clinical research coordinators (CRCs) who use our software every day to ensure the platform is understood, embraced, and used to its full potential.

The ideal person knows firsthand what it’s like to be in our end customers’ shoes. You’ve worked in oncology care or clinical research, you understand the realities of a busy cancer center, and you can meet clinicians and research staff where they are. You’ll use that credibility to devise, implement, and support the adoption of a powerful new technology, translating between the clinical world and the platform, and making change feel achievable rather than disruptive.

You’ll work in close partnership with our Account Managers, who own the overall customer relationship, and our Forward Deployed Engineering (FDE) team, who tune the AI pipeline and platform to customer-specific needs. You’ll be the clinical expert on the ground who makes that adoption real.

What You’ll Do:

Drive end-user adoption and training

• Design and deliver training for the clinical end users of the Triomics platform—physicians, nurses, and CRCs—tailored to their workflows and level of comfort with technology
• Build scalable, reusable enablement assets (onboarding tracks, quick-reference guides, workflow walkthroughs, release-update training) that reduce repetition and accelerate ramp
• Serve as the trusted clinical adoption partner at your assigned accounts—meeting users where they are and earning their confidence in a new way of working

Partner deeply with customer accounts and their peers

• Embed with the clinical and research teams at your assigned cancer centers to understand their workflows, pain points, and goals
• Devise and implement account-specific adoption plans—identifying the right champions, sequencing rollout, and supporting users through change
• Act as a peer and translator between clinical end users and Triomics, helping each side understand the other
• Provide hands-on, high-touch support through go-live and into steady-state usage

Work in concert with Account Management and Forward Deployed Engineering

• Partner with Account Managers as the clinical adoption arm of the customer relationship; keep them informed on user sentiment, adoption blockers, and opportunities
• Surface customer-specific needs to Forward Deployed Engineers so the AI pipeline and platform can be adjusted to better fit each account
• Flag recurring user friction and feature requests back to Product and Engineering as structured, prioritized feedback

Champion the product and improve the playbook

• Provide feedback on the user interface and capabilities of the platform to maximize both clinician usability and institutional goals
• Help build the repeatable training and adoption playbooks that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
• Continuously refine how we measure and improve adoption across accounts

What Success Looks Like (First 90 Days)

• You’ve built credibility and strong relationships with the clinical and research teams at your assigned accounts
• You’ve delivered effective training that has measurably moved end-user adoption of the platform
• You’ve established a tight working rhythm with your Account Managers and FDEs
• You’ve stood up at least one reusable enablement asset or training track that reduces repetition
• Clinical end users describe you as credible, helpful, and genuinely invested in their success

Ideal Background:

Must-haves

• 2–4 years of experience as an oncology nurse, clinical research coordinator (CRC), or in a similar oncology clinical or clinical-research role
• First-hand experience in the shoes of our end users—you’ve worked in oncology care and/or clinical research at a cancer center or comparable setting
• Strong understanding of oncology: how cancer is treated from diagnosis through treatment and recovery, and fluency in cancer terminology
• Demonstrated ability to teach, train, or onboard clinical peers and drive adoption of new tools or workflows
• Excellent communication skills and the credibility to influence physicians, nurses, and CRCs
• Strong technology skillset and comfort working with modern software platforms
• Based in NYC and willing to come to the office and travel to customer sites—OR based in a regional customer hub and willing to travel to your assigned accounts as well as to NYC periodically

Nice-to-haves

• Experience specifically in clinical research operations (trial conduct, I/E criteria, patient recruitment, data abstraction)
• Experience as a super-user, trainer, or change champion for an EHR or other clinical software implementation
• Experience at a high-growth health tech company, or supporting deeply integrated / technical products in a clinical setting
• Bachelor’s degree or higher in a relevant field
• Familiarity with oncology clinical trial workflows and the cancer center research ecosystem